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Q:  Can I customize my video slideshow?

A:  Absolutely! We encourge you to come up with an original idea and allow us to incorporate it into your slideshow. There are many options to consider, such as themes, backgrounds, music selection, transitions, text effects, and much more. We will work with you in developing and finalizing your ideas in order to create your one of a kind slideshow.

Q:  How long will it take to make my custom video slideshow?

A:  Production of your slideshow will take approximatley 3 weeks after Family Slide Shows has received all of the necessary information. If there is a rush on your order please notify us and we will try to accomodate your request if possible (add'tl surcharge).

Q:  How do I send my pictures to you?

A:
  We reccomend using USPS Priority mail Service or UPS with tracking. If the  photos you send to us are on a CD-R (digital) please make sure that the they are saved in a .jpeg, .psd, .jpg, or .bmp format. If they are in a different format please call us. Purchasing one of Family Slide Shows packages include scanning of the original photos . Please review the Planning link to obtain more specific instructions.

Q:  What payment methods are accepted?

A:
  We will accept money orders, personal checks, or credit card payments through Paypal. Many find using Paypal a convenient option because you do not have to open a Paypal account to process a credit card order through Paypal. Our Online Order Form  will provide you with specific instructions regarding payment options and process. Production of your Slideshow cannot begin until full payment has been received.

Q:  What are the shipping and handling fees?

A:
  Shipping is included with any Slide Show Package purchase to addresses within the continental United States. Please Contact Us to obtain shipping and handling rates for international orders.

Q:  What is the family tree slideshow add-on?

A:
  This is an option that can be integrated into your slideshow package. The Family Tree extra incorporates a picture of each family member and where they belong on your family tree. This works well with a number of slideshow themes, such as anniversaries, weddings, births, and memorials. The Family Tree highlights the connectivity of the family and the importance of the family's story. The charge for this option is $25. (view sample)                  Currently Unavailable

Q: Will It Work On Any DVD?

A:  Family Slide Shows uses standard DVD-R discs, which has been found to be compatible with approximatley 93-95% of DVD players. However, Contact Us if you have specific information regarding supported formats for your DVD player. If your DVD player was purchased in the last few years you should have no problem, but please check your DVD player manual for information on supported formats or check the following link for more information http://videohelp.com/dvdplayers. Because of the steps we take to ensure compatibality, Family Slide Shows cannot provide refunds for DVD incompatibility.


Q:  Can I choose any song I want?

A:  Almost every song available is protected by a copyright. In general, this means that you must own the song in order to use it and places limitations in terms of how you may use the song. In order to prevent copyright infringement, you may either send the original CD with the song(s) you wish to use or confirm that you have purchased the song(s) from an online music store such as iTunes or Rhapsody. By agreeing to our terms of service, customers agree that they have purchased and possess an orginal copy of all music used in their video slideshow. Copyright laws limits the use of video slideshows and the songs used in the shows to personal use.  Please visit our Song Suggestions page.


Q:  How can I present my video slideshow to a large audience?

A:  In order to present your video slideshow on a large screen, you will need a digital media projector (lcd projector) and a DVD player. Your video slideshow DVD will play on most stand-alone DVD players as well as computer DVD players. Many establishments will have access to the equipment you will need to present your show, so contacting them may be your first step. Once you have the equipment you need, presenting the show is as simples as pushing the play button.

Q:  Do you offer gift certificates?

A: Yes, gift certificates are available.  Please vist our Certificate page  for detailed info.

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